Technical Support Services

Alpha Ten offers a team of professionals with a wide-range of IT technical support experience in different types of IT environments. Alpha Ten’s team has extensive knowledge and experience in system architecture, engineering, implementation, oversight, monitoring and tuning required to efficiently manage all the systems software, servers, storage devices and network components that comprise a wide variety of IT hosting environments.

Alpha Ten is extensively knowledgeable IT Best practices in effectively managing technical support departments in a variety of organizations within both the government and commercial sectors. Alpha Ten’s experience and expertise includes configuring, administering, managing and performing day-to-day maintenance and operations on servers running in various types on Networked Operating Systems (NOS) including Windows Server Family and various flavors of Linux and Unix Server Systems. Alpha Ten professionals have the skills and experience to support a variety of directory services protocols such as Windows Active Directory, which are necessary to manage and maintain Domain and User Group Policy Objects (GPO).

Alpha Ten has extensive background in supporting a wide-variety of applications operating in workgroup, enterprise and/or datacenter environments, including but not limited to, Domain Controllers, Authentication Servers, Domain Name System (DNS) Servers, Dynamic Host Control Protocol (DHCP) Servers, Mail Servers, Database Servers, Citrix Servers, Virtual Servers (i.e. VMWare) and Enterprise Application Servers such as Content Management Systems (CMS), Customer Relationship Management (CRM) Systems, Enterprise Resource Planning (ERP) Systems.

Alpha Ten consistently provides the following performance objectives in support of its clients:

  • Provide operations and maintenance support.
  • Perform administrative support tasks.
  • Develop and implement backup and restore plans.
  • Perform security and account management tasks.
  • Perform network operations and maintenance tasks.
  • Provide technical assistance.
  • Perform troubleshooting tasks.
  • Provide optimization and tuning support.
  • Provide automation/support tools.
  • Provide load testing support.
  • Provide callback support.